LumaKeep / 留光相册管家
技术支持
如果你在使用相册扫描、视频压缩、隐私相册或 Pro 购买时遇到问题，可以通过本页面联系开发者。
联系方式
来信时请尽量说明 iPhone 型号、iOS 版本、App 版本、触发步骤，以及是否涉及照片权限、iCloud、购买恢复或广告展示。
常见问题
- 照片扫描需要系统照片权限。你可以在 iOS 设置中调整留光相册管家的照片访问范围。
- 压缩或转静态前，如果原始资源仅在 iCloud 中，可能需要先在系统照片 App 下载原始资源。
- 隐私相册依赖本机 Keychain；跨设备恢复需要你自己的 iCloud Keychain 和 iCloud Documents 状态正常。
- Pro 购买和恢复由 App Store 处理。若购买后未立即生效，请稍后重试“恢复购买”。
隐私政策
Support
Email: 1120218782@qq.com
Please include your iPhone model, iOS version, app version, steps to reproduce, and whether the issue involves Photos permission, iCloud, purchase restore, or ads.
Common notes
- Photo scanning requires iOS Photos permission. You can adjust LumaKeep's photo access in iOS Settings.
- If an original asset is stored only in iCloud, you may need to download it in the Photos app before compression or still-photo conversion.
- The private album depends on local Keychain. Cross-device recovery requires your own iCloud Keychain and iCloud Documents setup to be working.
- Pro purchases and restores are handled by the App Store. If Pro does not unlock immediately after purchase, try Restore Purchases again later.